AT&T Has Made Me a Customer for Life

by Chris on January 13, 2011 · 4 comments

by Chris on January 13, 2011 · 4 comments

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There have been many negative comments about AT&T over the last few years, mostly about their network. So many people complain that they have no signal everywhere they go. I have to say, it is not that I do not believe you, I just have never experienced it. My job requires me to travel throughout the US and overwhelmingly I do not experience coverage issues.

Another thing that I have noticed is a huge debate over who is the better carrier, which usually boils down to Verizon vs. AT&T. I have always found the plans on AT&T to suit my family better, because of Rollover Minutes. Why shouldn’t you be able to keep you unused monthly minutes? However as good as Rollover Minutes are, AT&T did something for me that has created a lifelong AT&T customer.

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I have a family plan with three phones on it and I recently added a 4th phone line (Samsung Focus ). Naturally, the minute usage on my plan went up however I never checked how much. Over the last few months I realized we are consuming more talk time minutes month-over-month. Last month was the first time in 5 years that I almost went over my allotted minutes and did not have a sufficient number of roll over minutes to cover. Fortunately, for me, AT&T had my back.

I received a text message from AT&T that stated I was about to go over my minutes for the month. I know that is not a big deal however, what happened next I found amazing. In the text, AT&T gave me 1000 free rollover minutes or stated another way; they gave me enough extra minutes, which prevented me from paying a higher bill. AT&T could have easily sent me a much higher bill however; I am impressed they took the high road and helped their customer instead. The great thing about this is the fact that I do not know how you get AT&T to do this but I do know I am grateful.

Therefore, as Verizon and possibly Sprint get the iPhone people can switch carriers if they choose to. I will leave you with this, if AT&T was good enough to take care of one customer for no reason, what will they do for you?

If you have a similar story on another carrier let, us know in the comments we would love to hear it.

Thanks AT&T

Chris

Customer for Life

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Tagged as: AT&T, Carriers, Verizon

  • Tammy Green

    I might have to check out AT&T when it comes time for a new contract!

  • Neil

    Chris,
    Good Post. It’s calling “Paying it forward”. AT&T paid you forward and in turn, you have become their customer for life.
    Although I have plenty of rollover minutes and should never end up in the same boat as you, one of the reasons I have been with Cingular and no AT&T is the rollover minutes. I don’t have any plans of leaving AT&T either. I like them despite some of the problems they have had. They have been quite helpful to me as well, when needed.

    thanks.

    • http://www.simplemobilereview.com Rod

      Technically paying it forward would be he becomes loyal to VZW for not logical reason and in turn they help a customer who leaves for AT&T. See the great circle of life.

      Chris had a boat load of Roll over minutes until he added a teen to his account. Just wait until you have a teen on you plan

  • frozen

    I dont know about everyone else, but i always had a pleasant experience with AT&T customer services. I, myself, got a few of these free roll over minutes, but not as high as Chris. Most are about 500 rollover min.